Refund policy

Cancellation and refunds policy 

Please read carefully before ordering 

Once an item has been ordered and paid for we do not allow for any cancellations or provide cash refunds. This is because:

• We might have ordered and sourced special ingredients for your order or prepared certain parts of your order.

• Taken the time including admin to process your order 

• Your order will take up a spot in our calendar that can’t be filled if you cancel.  

Should you for some reason need to cancel your order please let us know as soon as possible. Please note no credit will be given if you cancel within 1 week of your event. 

ALL refunds and cancellations are approved at the discretion of Wildflours Ltd.  All refunds are provided as store credit and NO CASH REFUNDS will be given.

All orders made through the Wildflours online shop are final and by proceeding to checkout and entering your payment details you are agreeing to these terms.  

Return’s Policy

All items sold are on a firm sale basis and no exchanges or returns are permitted, unless at our discretion.

We certainly take pride in our work and aim to please you, our valued customer, but we realise sometimes things can go wrong and if for some reason you are not happy with your purchase then please contact us immediately and we can work together to rectify any issues prior to your event. 

Please note we will be unable to offer any compensation if the product has been consumed or modified in any way.