Terms & Conditions
These terms and conditions describe your rights and responsibilities and what you can expect from Wildflours Ltd. Please take a few minutes to review these terms and conditions. Wildflours may amend these from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended terms and conditions. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes.
Cancellation and refunds policy
Please read carefully before ordering
Once an item has been ordered and paid for we do not allow for any cancellations or provide cash refunds. This is because:
We might have ordered and sourced special ingredients for your order or prepared certain parts of your order.
Taken the time including admin to process your order
Your order will take up a spot in our calendar that can’t be filled if you cancel.
Should you for some reason need to cancel your order please let us know as soon as possible. Please note no credit will be given if you cancel within 1 week of your event.
ALL refunds and cancellations are approved at the discretion of Wildflours Ltd. All refunds are provided as store credit and NO CASH REFUNDS will be given.
All orders made through the Wildflours online shop are final and by proceeding to checkout and entering your payment details you are agreeing to these terms.
All items sold are on a firm sale basis and no exchanges or returns are permitted, unless at our discretion.
We certainly take pride in our work and aim to please you, our valued customer, but we realise sometimes things can go wrong and if for some reason you are not happy with your purchase then please contact us immediately and we can work together to rectify any issues prior to your event.
Please note we will be unable to offer any compensation if the product has been consumed or modified in any way.
Limitation of Liability
In no event shall Wildflours Ltd be liable for any indirect, special, incidental or consequential damages including but not limited to loss of business or profits. To the maximum extent permitted by applicable laws.
To the extent permitted by applicable laws, Wildflours Ltd does not accept any liability for:
Any damage or inquiry of any natural cause by the use or misuse of products purchases from Wildflours
Errors, mistakes or inaccuracies on our social media pages
Any allergic reactions to our products, it is the responsibility of the consumer to check the ingredients list.
Even though some of our products are displayed as gluten-free ingredients, dairy-free or vegan, they are made in the same kitchen as products containing these ingredients. We take all care to avoid any cross-contamination but please be aware that there may be traces of allergens. Peanuts, tree nuts and other allergens are also used at Wildflours.
If you have any allergy concerns then please contact us and we will try to assist you with your enquiry.
Recipes and Colours
Our products are produced in small batches, and although our recipes are consistent, variations in colour and taste may occur from time to time; this could be due to manufacturers changing their product or other circumstances outside of our control.
Delivery and pick ups
Packaging, handling and delivery cost varies depending on the size of the order and the area of delivery. These costs are confirmed at the time of ordering. Wildflours Ltd uses a third-party delivery service, therefore once your parcel has been passed onto them, we have limited control of delivery. Our goods leave our premises in great condition but once it has left our shop we accept no liability for damaged goods and how they arrive at the recipient’s address and courier companies unfortunately accept no liability for damaged goods.
Please make sure an accurate address and phone number is provided for the delivery details. Every effort will be made for delivery but if the courier is unable to deliver then your product will be returned to the shop and an additional cost will be charged and payable before any further delivery can be made.
Unfortunately due to the nature of our products we can not leave them unattended outside.
If you have any doubt about using a courier service for your order then please pick it up from our store.
We will advise you of the best way to transport and store your cake, but please note that once it has left our store it is up to you to exercise care in looking after your cake or other products and it is no longer our responsibility.